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Disconnect all equipment other than this product, the keyboard and the mouse from the
USB terminals of your computer.
Connect this product directly to your computer without passing through a USB hub or
other device.
[324] Troubleshooting Troubleshooting Computers
You cannot import images.
Connect this product and your computer correctly making a USB connection.
When you shoot images with a memory card formatted by a computer, you may not be
able to import the images to a computer. Shoot using a memory card formatted by this
product.
[325] Troubleshooting Troubleshooting Computers
The image and sound are interrupted by noise when
viewing a movie on a computer.
You are playing back the movie directly from the memory card. Import the movie to your
computer using PlayMemories Home and play it back.
[326] Troubleshooting Troubleshooting Computers
Images exported from a computer cannot be viewed on
this product.
Use PlayMemories Home to copy images that are stored on a computer onto a memory
card inserted into this product and view them on this product.
[327] Troubleshooting Troubleshooting Memory cards
Formatted the memory card by mistake.