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Troubleshooting
Troubleshooting
Cannot turn on the camera.
• The remaining battery is low or depleted.
– Connect the camera to a computer that is turned on, and charge the battery fully (page 15).
– If you cannot turn on the camera, even after you have charged the battery, remove the battery
once, then insert it into the camera again.
• Check whether the battery is inserted in the correct direction (page 15).
• If your camera turns off automatically, close the LCD screen by turning it to the inside, and
then open it again.
You cannot charge the camera.
• No indicators appears on the LCD screen in the charging mode.
– Close LCD screen and connect the camera to a computer using a USB connection support
cable (supplied).
– Confirm that the Power/Charge lamp (orange) is lit.
• The temperature of the battery pack is too low.
– Remove the battery pack and place it in a warm place.
• The temperature of the battery pack is too high.
– Remove the battery pack and place it in a cool place.
• The USB connection support cable is not properly connected to the computer.
– Disconnect the USB connection support cable and then connect it again.
– Be sure to use the USB connection support cable (supplied).
• The computer is not turned on.
– Turn on the computer.
• The computer is in the standby (sleep or hibernation) mode.
– Release the computer from sleep or hibernation status.
• You are using a USB hub.
– You may not charge the battery when using a USB hub. Connect the camera to the USB
connector of the computer directly.
The Power/Charge lamp does not light correctly while charging the battery
pack.
• The temperature may be outside of the recommended operating temperature. Charge the
battery pack in an recommended ambient temperature of between 10°C to 30°C (50°F to
86°F).
• For details, see page 64.
The battery life is short.
• The charging time is insufficient.
– Depending on the conditions of the computer, it may take some time to charge this camera.
Charge the camera until the icon shows the .
Battery and power