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Troubleshooting
Troubleshooting
If you experience trouble with your camera,
try the following solutions.
1 First check the items on the tables below.
If code displays “C:ss:ss”
appear on the screen, the self-
diagnosis display function is
working (page 108).
2 Should your camera still not work
properly, press the RESET button on the
bottom of the camera using a fine-tipped
object, then turn on the power again. (All
the settings including date and time are
cleared.)
3 Should your camera still not work
properly, consult your Sony dealer or
local authorized Sony service facility.
Battery pack and power
RESET button
Symptom Cause Solution
You cannot charge the
battery pack.
• The camera is turned on. p Turn the camera off (page 14).
The battery pack cannot
be installed.
• The battery pack is not installed correctly. pInstall the battery pack while pushing the battery eject lever
down using the front edge of the battery pack (page 10).
The /CHG lamp flashes
when charging a battery
pack.
• The battery pack is not installed correctly.
• The battery pack has malfunctioned.
p Install the battery pack correctly (page 10).
p Consult your Sony dealer or local authorized Sony service
facility.
The /CHG lamp does not
light up when charging a
battery pack.
• The AC Adaptor is disconnected.
• The battery pack is not installed correctly.
• The battery pack is completely charged.
p Properly connect the AC Adaptor (page 10).
p Install the battery pack correctly (page 10).
—
The battery remaining
indicator is incorrect, or
sufficient battery
remaining indicator is
displayed but the power
runs out soon.
• You have used the camera for a long time in an
extremely hot or an extremely cold location.
• The battery pack is dead (page 121).
• The battery pack is discharged.
• A deviation has occurred in the remaining
battery time.
—
p Replace the battery pack with a new one.
p Install a charged battery pack (page 10).
p Fully charge the battery pack (page 11).
Troubleshooting