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ICA-500 User’s Manual
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Appendix C: Troubleshooting
& Frequently Asked
Questions
Question Answer or Resolution
Features
The video and audio
codec is adopted in the
ICA-500.
The ICA-500 utilizes JPEG compression to providing high
quality images. JPEG is a standard for image compression
and can be applied to various web browsers without the need
to install extra software.
The audio codec is ADPCM compression.
The maximum number
of users access ICA-500
simultaneously.
The maximum number of users is depending on the total
bandwidth accessed to ICA-500 from clients. The data
throughout of ICA-500 is around 5~6Mbps. Therefore, the
maximum number of connected clients is varying by settings
of resolution and frame rate. Obviously, the performance of
the each connected client will slow down when many users
are logged on.
The ICA-500 can be
used outdoors or not.
The ICA-500 is not weatherproof. It needs to be equipped
with a weatherproof case for outdoors using. However,
equipped with a weatherproof case will disable the audio
function of ICA-500.
Install ICA-500
Status LED does not
light up.
• Check and confirm that the standard AC adaptor, included
in packaged, is used. Secure the power connector and re
powers it on again.
• If the problem is not solved, the ICA-500 might be faulty.
Contact your dealer for further help.
The network cabling is
required for the ICA-500.
The ICA-500 uses Category 5 UTP cable allowing 10 and/or
100 Base-T networking.
The ICA-500 will be
installed and work if a
firewall exists on the
network.
If a firewall exists on the network, port 80 is open for ordinary
data communication. The ICA-500 uses port 80(default) only.
This port (or the port you specify from the Configuration
screen if you change the default port) needs to be opened on
the firewall.
The username and
password for the first
time or after factory
default reset
Username = admin and leave password blank.
Note that it’s all case sensitivity.
Forgot the username
and password
Follow the steps below.
1. Restore the factory default setting by press pressing and
holding down more than 8 seconds when power on
ICA-500.
2.
Reconfigure the ICA-500.