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AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting
39
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
Using ARP Ping The IP address must be set within two minutes after the power has been applied to the AXIS 215 PTZ/AXIS 215 PTZ-E,
restart the server and try again. Also, make sure the ping length is set to 408.
The AXIS 215 PTZ/AXIS 215 PTZ-E is
located on a different subnet
If the IP address intended for the AXIS 215 PTZ/AXIS 215 PTZ-E and the IP address of your computer are located on
different subnets, you will not be able to set the IP address. Contact your network administrator for an IP address on
the same subnet as the computer you are performing the installation from.
The IP address is being used by another
device
Disconnect power from the AXIS 215 PTZ/AXIS 215 PTZ-E.
Run the Ping command (in a Command/DOS window, type pi
ng and the IP address of the unit).
If you receive:
Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may already
be in use by another device on your network. You must obtain a new IP address and reinstall the unit.
If you receive: Request timed out - this means that the IP address is available for use with your AXIS 215 PTZ/AXIS
215 PTZ-E. In this case, check all cabling and reinstall the unit.
The AXIS 215 PTZ/AXIS 215 PTZ-E cannot be accessed from a browser
The IP address has been changed by
DHCP
1) Move the AXIS 215 PTZ/AXIS 215 PTZ-E to an isolated network or to one with no DHCP or BOOTP server. Set the IP
address again, using the ARP Ping command.
2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the main network. The unit
now
has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service and then
configure IP address change notification from the network settings. Return the unit to the main network. The unit will
now have a dynamic IP address, but will notify you if the address changes.
Other networking problems Test the network cable by connecting it to another network device, then Ping that device from your workstation.
Cannot send notifications, uploads, alarms, etc, to a destination outside the local network.
Firewall protection The AXIS 215 PTZ/AXIS 215 PTZ-E can be configured to use a SOCKS server to reach networks on the other side of a
firewall/proxy server.
Your AXIS 215 PTZ/AXIS 215 PTZ-E is accessible locally, but not externally
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
The Internet site is too heavily loaded Use a script running on your web server to relay images from the AXIS 215 PTZ/AXIS 215 PTZ-E to the Internet.
A firmware upgrade has been interrupted
or the firmware has in some other way
been damaged
A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP and Ping,
Then, from a Web browser, access the unit and downlo
ad the latest firmware to the product, see Updating the Firm-
ware, on page
37.
Problems with the MPEG-4 format
No MPEG-4 displayed in the
client.
Check that the correct network interface is selected in the AMC control panel applet (network tab).
Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network tab).
In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.
No multicast MPEG-4 displayed in the
client.
Check with your network administrator that the multicast addresses used by the
AXIS 215 PTZ/AXIS 215 PTZ-E are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Multicast MPEG-4 only accessible by
local clients.
Check if your router supports multicasting, or if the router settings between the client and the server need to be con-
figured. The TTL (Time To Live) value may need to be increased.
Poor rendering of MPEG-4 images Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Render-
ing from the MPEG-4 tab in the AMC control panel applet.
Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded from the
manufacturer's website.
Color saturation is different in MPEG-4
and Motion JPEG.
Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.
Lower frame rate than expected. Reduce number of applications running on the client computer.
Check with the system administrator that there is enough bandwidth available. See also the online help.
Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I frames.
Lower the image resolution.
Image degeneration. Decrease the GOV length, see the online help for more information.
No images displayed in the Web interface
Problem with AMC
(Internet Explorer for Windows only)
To enable the updating of images in Microsoft Internet Explorer for Windows, set your Web browser to allow ActiveX
controls. Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.
Installation of additional ActiveX compo-
nent restricted or prohibited
Configure your AXIS 215 PTZ/AXIS 215 PTZ-E to use a Java applet for updating the images under
Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more information.