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AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting
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For additional assistance, please contact your reseller or check the product’s support pages on the Axis
Website at http://www.axis.com/techsup
Video Image Problems
Distorted colors Problems may occur if the image contains no white color at all, or if the dominant color is not white. In these circum-
stances, the white balance may incorrectly b
e based on another visible color in the image, and colors may become dis-
torted. A pale background picture with reddish or blue foreground objects is very symptomatic of this condition. In
such cases it is recommended that a fixed white balance setting is selected.
Image too dark or too light See the help on Video & Image Settings.
Problems uploading own files There is only limited space available for the upload of your own files. Try deleting one or more existing files, to free up
space.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or the
upload period.
Slow image update Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the performance of the AXIS 215 PTZ/AXIS
215 PTZ-E.
Slow performance Slow performance may be caused by e.g. heavy network traffic, many users with access to unit, low performing client,
use of features such as Event handling., Image rotation.
Bad snapshot images
Display incorrectly configured on your
workstation
In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.
Using only 16 or 256 colors on your display will produce dithering artifacts in the image.
Audio problems (AXIS 215 PTZ only)
No audio Check that:
• PC sound card, speakers and microphone are
correctly connected
• the Mute button is not pressed
• the volume in and volume out settings are correct
• all cabling is connected
• the value of the Post Content Length in your proxy server is 1MB or more. You may need to contact your system
administrator to do this.
No full-duplex function Incorrect configuration. Check the setting in the camera’s Setup pages.
Sound card does not support full-duplex. For information on how to check if your sound card supports full-duplex,
please visit www.axis.com and see the support section for Axis camera products.
Poor performance Too many users/clients connected. Try limiting the number of clients allowed to connect.
Low bandwidth. Reduce the Speed setting on the Audio settings page. Setting lower speed will reduce any break-up in
the sound, but will also increase the transmission delay. If running in Full-Duplex mode, try switching to Half-Duplex
mode.
Whining or screeching sound from speak-
ers (feedback)
Poor positioning of speakers and/or microphone. Relocate the speakers or microphone so that they do not point
towards each other, and/or lower the volume.
Mechanical problems
problem with pan, tilt, zoom mechanics Click the PTZ Status - Test button under System Options > Maintenance to check the pan, tilt, zoom mechanics and
camera for errors. If you receive an error message as the result of this test, contact Axis Customer Services at
www.axis.com/techsup