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120 en | Troubleshooting DinionHD 720p IP Camera
AR18-10-B013 | v1.52 | 2011.06 Installation and Operation Manual Bosch Security Systems
11.3 Customer service
If a fault cannot be resolved, please contact your supplier or
system integrator, or go directly to Bosch Security Systems
Customer Service.
The version numbers of the internal processors can be viewed
on a special page. Please note this information before
contacting Customer Service.
1. In the address bar of your browser, after the unit IP
address, enter: /version
for example: 192.168.0.80/version
2. Write down the information or print out the page.
The unit is not
operational after a
firmware upload.
Power failure during
programming by firmware
file.
Have the unit checked by
Customer Service and
replace if necessary.
Incorrect firmware file. Enter the IP address of
the unit followed by /
main.htm in your Web
browser and repeat the
upload.
Placeholder with a
red cross instead of
the ActiveX
components.
JVM not installed on your
computer or not
activated.
Install Sun JVM from the
product CD.
Web browser
contains empty
fields.
Active proxy server in
network.
Create a rule in the local
computer's proxy
settings to exclude local
IP addresses.
The POWER LED
flashes red.
Firmware upload failed. Repeat firmware upload.
Malfunction Possible causes Solution