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Troubleshooting
Recording to and playing back from an SD card is slow.
- This may occur as clips and photos are recorded/deleted over time. Save your recordings (A 117) and initialize the
SD card (A 40).
Connections with External Devices
Video noise appears on a nearby TV screen.
- When using the camcorder in a room where a TV is located, keep a distance between the compact power adapter and
the power or antenna cables of the TV.
Playback looks fine on the camcorder but there is no image on the external monitor.
- The camcorder is not connected correctly to the external monitor. Make sure you are using the correct connection
(A 112).
- The video input on the external monitor is not set to the video terminal to which you connected the camcorder. Select
the correct video input.
The camcorder is connected using a commercially available HDMI cable, but there is no picture or sound from the
external monitor.
- Disconnect the HDMI cable and then restore the connection or turn the camcorder off and then on again.
The computer does not recognize the camcorder even though the camcorder is connected correctly.
- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and restore the connection.
- Connect the camcorder to a different USB port on the computer.
List of Messages
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical
order.
Accessing *A/*B Do not remove
- You opened the SD card compartment cover while the camcorder was accessing the SD card. Close the SD card
compartment cover.
CamerabLens communication error. Clean the lens’s contacts and reattach the lens.
- The camcorder cannot correctly communicate with the lens due to dirty lens contacts. After the message disappears,
the icon appears on the screen. Clean the lens's contacts and reattach the lens.
Cannot acquire battery information
- Battery information can be displayed only for batteries bearing the Intelligent System mark.
Cannot acquire battery information Continue using this battery pack?
- If you are using a battery pack that bears the Intelligent System mark, there may be a problem with the camcorder or
battery pack. Consult a Canon Service Center.
Cannot play back
- The file control information is corrupted or there was a decoder error. Turn off the camcorder and back on again. If this
does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. SD cards or clips with corrupt file control information cannot
be read by the supplied software, Data Import Utility.
Cannot record
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again.
Then, remove the SD card being used and reinsert it. Alternatively, replace the SD card. If this does not solve the
problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. SD cards or clips with corrupt file control information cannot
be read by the supplied software, Data Import Utility.
Cannot switch SD card slots
- The SLOT SELECT button was pressed while the camcorder is recording. Wait until recording is finished to change the
selected SD card slot.
Change the battery pack
- The battery pack is exhausted. Replace or charge the battery pack.
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