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Please refer to the following information if you encounter a problem using Plug-in
module FS. For further details, refer to the troubleshooting sections of the Getting
Started Guide and Scanning Guide.
If your problem lies outside the solutions provided below, consult the retail outlet from
which you purchased the software or the closest Canon Customer Help Support Desk.
Problem: Plug-in module FS does not appear on the plug-in module
menus for Photoshop.
➤Solution: Plug-in module FS is not correctly installed on your hard disk drive.
Refer to Installing Plug-in module FS (p. 12) and reinstall the soft-
ware.
Problem: The image will not appear even if the Preview button is
clicked on the Plug-in module FS control panel.
➤Solution 1: If more than one SCSI device is in use, check to ensure that each
device has been assigned a unique SCSI ID and none are duplicated.
If duplication has occurred, assign a unique SCSI ID to the scanner.
➤Solution 2: Ensure that the SCSI terminator setting is correct. Refer to the
Getting Started Guide for an explanation of the correct SCSI
terminator settings.
➤Solution 3: Ensure that the film is correctly placed in the scanner.
➤Solution 4: The brightness settings for Plug-in module FS may be set too high.
Try lowering the brightness settings. Refer to Color Correction:
Brightness and Contrast Settings (p. 50).
➤Solution 5: The threshold setting for Plug-in module FS may be set to high. Try
lowering the threshold setting. Refer to Color Correction - Threshold
(p. 58).
Troubleshooting
A P P E N D I C E S