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Troubleshooting
67
Print Quality is Poor or Contains Errors
Problem Possible Cause Try This
Ink does not eject
properly/Printing is
Blurred/Colors are
Wrong/White
Streaks appear
Ink tank is not seated
properly/Ink tank is
empty
Check that the ink tanks are firmly seated in the Print Head and reseat them if
necessary.
Check that the correct ink tanks are installed and that they are in the correct
order.
Check to see if all the orange tape has been peeled off as shown in (1). If there
remains a part of the orange tape as shown in (2), remove it thoroughly.
If ink tank is empty, replace the ink tank. See “Replacing an Ink Tank” on page
42.
Print Head is
misaligned
Align the Print Head.
See “Aligning the Print Head” on page 61.
Print Head nozzles are
clogged
Print the nozzle check pattern to check for uneven ink output.
See “Printing the Nozzle Check Pattern” on page 49.
See “Print Head Cleaning” on page 53.
Paper loaded wrong
side up
Check the print side of the paper.
Follow the instructions packaged with your specialty media for
loading and handling.
Incorrect paper type
On the Main tab of the printer driver, confirm that the Media Type selected
matches the paper loaded.
In the Print dialog box of the printer driver, select Quality & Media from the
pop-up menu, and then confirm that the Media Type selected matches the
paper loaded.
Glossy photo paper
other than the Canon
specialty media is
used
Select Other Photo Paper from
Media Type. It may resolve the problem. Load
one sheet at a time and remove each sheet as soon as it is printed.
Print Quality is not set
properly
Be sure to set the Print Quality setting to High in Windows, or Fine in
Macintosh.
1. Open the printer properties dialog box.
2. On the Main tab, click High for the Print Quality setting.
When you cannot choose the High setting or when the print quality does
not improve, select Custom, click Set and then adjust the Quality bar for
higher print quality.
1. Open the Print dialog box.
2. Select Quality & Media from the pop-up menu and then click Detailed
Setting.
3. Drag the Print Quality slide bar to the Fine end.
(1) (2)