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Paper Does Not Feed Properly
Problem Possible Cause Try This
Paper Does Not
Feed Properly
Inappropriate paper
type is used
Check to see if the paper you are printing on is too thick or curled.
See “Print Media to Avoid” on page 3.
Flatten paper when it is curled.
Paper Feed Roller is
dirty
Follow the steps described below to clean the Paper Feed Rollers.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Select the Paper Feed Roller of the Sheet Feeder or Cassette by pressing the
Paper Feed Switch on the printer.
3. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes three times.
The Paper Feed Roller rotates as it cleans.
4. Repeat this cleaning operation twice.
5. Load three or more sheets of Letter-sized plain paper lengthways in the Sheet
Feeder or Cassette selected in step 2.
6. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes three times.
Paper is fed and output.
7. Repeat this operation three times.
If the printer still does not feed the paper properly through the printer, even after
the cleaning operation, repeat the procedure.
There are foreign
objects inside the
Sheet Feeder or
Cassette
If a foreign object, such as a paper clip or a pencil, has fallen into the printer, turn
off the printer and unplug the power cord from the power outlet before you try to
remove it. If you are unable to remove it easily, contact the Customer Care Center.
Paper is loaded
incorrectly
Ensure that paper is loaded correctly. Slide the paper guides against the paper
stack, and check to see if the paper is not loaded beyond the Load Limit Mark. See
“Loading Paper” on page 3 and “Canon Specialty Media” on page 14.