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Troubleshooting
The camera will not
shoot.
The SD card is full. zInsert a new SD card.
z
Download images to your computer, then erase
them from the card to free up more space.
The SD card is not formatted
correctly.
zFormat the SD card. (p. 19).
z
The card may be defective (its logical may be
corrupted). Contact Canon Customer Help Desk.
The SD card is write-protected. zSlide the write protect tab of the SD card
upward (p. 15).
Cannot play back You attempted to play back images
shot with another camera or
images edited with a computer.
zComputer images that cannot be played back
will playback if they are added to the camera
using the bundled software program
ZoomBrowser EX or ImageBrowser. See the
ZoomBrowser EX/ImageBrowser User Guide
(PDF).
File name was changed with a
computer or file location was
changed.
zSet the file name or location to the file format/
structure of the camera (See About File and
Folder Numbers (p. 105)).
Lens will not retract
SD card slot/battery cover was
opened with power on.
zFirst close the SD card slot/battery cover and
then turn the power off.
SD card slot/battery cover was
opened while recording to the SD
card (warning signal sounds).
zFirst close the SD card slot/battery cover and
then turn the power off.
Problem Cause Solution