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Chapter V Troubleshooting
Please don’t panic when you found this IP Camera is not working properly.
Before you send this IP Camera back to us, you can do some simple checks
to save your time:
Problem description
Possible solution(s)
Can’t connect to IP
Camera
1) Please check the IP address of IP Camera
again.
2) Please make sure the network cable is
correctly connected to your local area
network.
3) Please make sure power cable is correctly
connected to IP Camera.
4) Please make sure IP Camera is switched
on (the LED lights on IP Camera will light
up).
No IP Camera found
1) ‘Auto search’ function only works on IP
Cameras located on local area network.
No image
1) If the place where IP camera is installed is
too dark, try to add some lights when
possible.
2) Check if there’s anything covering the
lens.