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fi-5120C / fi-5220C Image Scanner Operator
Guide
TROUBLE SHOOTING
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6.3 Remedying Typical Troubles
Symptom: Multi feed errors occur frequently.
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Do the documents satisfy the conditions
described in "
7.2 Document Quality"?
NO
Use documents that satisfy the requirements.
(*1)
YES
When the multi feed detection is ON, are the
multi feed detection conditions satisfied?(*2)
NO
Satisfy the multi feed detection conditions. (*2)
YES
Were the documents fanned before loaded
onto the ADF paper chute?
NO
Fan the document before loading, or reduce
the number of sheets of the documents.
YES
Have you scanned a very thick paper or plastic
document?
YES
When scanning documents like this, disable
the multifeed detection.
NO
Have the documents just been printed out on a
copier or laser printer?
YES
Fan the documents 3 or 4 times to remove
static electricity from the paper.
NO
Is the document stack 5 mm or less?
NO
Reduce the number of sheets of the document.
(*3)
YES
Are all the consumables (Pick roller and Pad
ASSY) installed correctly?
NO
Correctly install the consumables if needed.