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SKU 68332 For technical questions, please call 1-800-444-3353 Page: 31
Troubleshooting
Problem Possible Causes Likely Solutions
Monitor does not
display image
1. Loose or incorrect
connections.
2. Monitor needs adjustment.
3. Camera settings
need adjusting.
1. Check that all wire connections are secure and in the correct
location. Reconnect all power cable (black) connections.
2. Adjust the image settings on the monitor.
3. Through the Main Menu check that:
• In Camera Setup, channel is set to ON.
• In Record Setup, channel is set to ON.
• In Record Framerate, adjust frames per second.
• In Record Schedule, set to Normal or
Sensor for record time desired.
• In Motion Detector Setup, if desired, set to ON and set
sensitivity level (block out area you do not want detected).
• In Misc. Setup, check that the time
is set to the current time.
• In Misc. Setup, check whether the channel is
hidden from view (will still record, but will not
display live image, only shows up on playback).
• In Misc. Setup, adjust the Image
Parameters for clearest image.
System does not
detect HDD
Loose or incorrect connections. Check that all wire connections are secure
and in the correct location.
Cannot access
connected modem
1. Loose or incorrect
connections.
2. Incorrect address information.
1. Check that the connections are secure and plugged
inot the correct location in the correct order.
2. Through the Main Menu under Network Setup,
- Check that the IP Allocation is set to DHCP.*
- Note the IP Address.
- Enter the IP Address in the address bar in Internet Explorer
and press enter. You will access the HD.
*Note: If your modem does not support DHCP, you will need
to get the address information form your internet provider.
Error codes when
trying to install
DxClient software
Incompatibility with web browser. Check if web browser is compatible with software. This will
require online research to determine your web browser’s
compatibility and operations necessary for installation. You may
need to consult a qualied software technician if needed.
Cannot access
DVR remotely
1. Port forwarding not
completed.
2. Incorrect IP address.
3. Firewall protection
hindering access.
4. Proxy not specied.
1. Complete port forwarding procedures to set up the
modem for port forwarding. If needed, consult online
information or a qualied computer technician to
complete this task. You will need to obtain the external
IP address of the modem to complete this step.
2. Check for correct external IP address.
3. Check rewall settings.
4. Add to allowed IP addresses.
Buzzer sounding
One or more of the cameras
are not connected.
Check that all the camera wiring is completely
plugged in at all connection points.
Poor quality
images
If viewed on a TV screen, TV
settings need adjusting.
Through the Main Menu check that:
• In Record Framerate, adjust frames per second.
• In Video Quality, increase to highest setting.
• In Misc. Setup, adjust the Image
Parameters for the clearest image.