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6
Chapter 6
Troubleshooting
This chapter covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the
LevelOne IP Network Camera and some possible solutions to them. If you follow the
suggested steps and the LevelOne IP Network Camera still does not function properly, contact
your dealer for further advice.
Problems
Problem 1: I can't connect to the LevelOne IP Network Camera with my Web
Browser to configure it.
Solution 1:
It is possible that your PC's IP address is not compatible with the IP
address of the LevelOne IP Network Camera.
Use the Windows utility to configure the LevelOne IP Network Camera
with a valid IP address.
Problem 2: The Windows utility doesn't list any LevelOne IP Network Cameras.
Solution 2:
Check the following:
• The LevelOne IP Network Camera is installed, LAN connections are
OK, it is powered ON and startup is complete.
• Ensure that your PC and the LevelOne IP Network Camera are on the
same network segment. (If you don't have a router, this must be the
case.)
• Ensure that your PC has the TCP/IP network protocol loaded. In
Windows, this is done by using Control Panel-Network. If an entry for
TCP/IP -> Network card is not listed, use Add - Protocol - Microsoft -
TCP/IP to add it.
You then need to select the new entry (TCP/IP -> Network card), click
Properties, and configure the IP Address tab.
• If your LAN has a DHCP Server, you can select "Obtain an IP
Address automatically".
• Otherwise, you must select "Specify an IP Address", and enter
values for IP Address, Subnet Mask, and Gateway. All devices on
your LAN must use compatible values. Remember that each
device needs a unique IP Address, and the same Subnet Mask.
Problem 3 When I try to connect to the LevelOne IP Network Camera, I get
prompted for a user name and password.
Solution 3
You SHOULD be prompted for a user name and password if trying to
access the Administration menu.
Enter the Administrator ID and Password set on the User screen.
If you are just trying to view Video, the User Name/Password prompt