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Appendix A: Troubleshooting
Frequently Asked Questions
Wireless-B Internet Video Camera
The <Device Name> is the name you gave the Camera when you ran the Setup Wizard. The <Location ID>
is the name you selected when you set up your SoloLink DDNS account.
• If the Camera is set to DHCP, make sure your local network is working properly and your router has an
active Internet connection.
• If the Camera uses a static IP address, insert the Setup CD-ROM into your network PC’s CD-ROM drive.
Click the Setup button and follow the on-screen instructions. When you see the IP Settings screen, make
sure the Camera’s Default Gateway and Primary DNS addresses are correct. For more information, refer
to “Chapter 5: Setting up and Mounting the Wireless-B Internet Video Camera.”
11.On the Status screen of the Camera’s Web-based Utility, I see this message in the System Log, “NTP
server:no server suitable for synchronization found.”
This message indicates that the Camera is unable to locate the Network Time Protocol (NTP) server to
synchronize its time setting. The Camera will automatically try again. Verify the following:
• If you have assigned a static IP address to the Camera, make sure you have completed at least one of the
DNS fields on the Basic screen.
• Make sure the Camera is properly connected to your network, and its Internet connection is active.
Frequently Asked Questions
Can I view video using a Macintosh or Netscape Navigator?
The Camera is designed for computers running a Windows operating system and Internet Explorer 5.5 or higher.
You cannot view video on a Macintosh. If you only have Netscape, you can view video using the Viewer &
Recorder Utility. See “Chapter 6: Installing and Using the Wireless-B Internet Video Camera Viewer & Recorder
Utility.”
Can I directly connect the Camera to wired and wireless networks at the same time?
No. Before powering on the Camera, you should decide if you want to connect the Camera to a wireless network
via an access point or to a wired network. If your wireless and wired networks are bridged, then you can access
the Camera from any networked computer, but the Camera must be directly connected to only one of the
networks.
To connect the Camera to a wireless network, power on the Camera with no network cable attached. The Camera
will be ready for use when the Ready and Wireless LEDs are lit continuously.
To connect the Camera to a wired network, connect the network cable to the Camera, and then power it on. The
Camera will be ready for use when the Ready and LAN LEDs are lit continuously.
Can I install the Camera outdoors?
No, the Camera was not designed for outdoors usage.