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Troubleshooting
Technical Notes and Index
Shooting Issues
Monitor is turned
off, and the power-
on lamp flashes
quickly.
Battery temperature is high. Turn off camera, and allow battery to
cool down before resuming use. After the lamp flashes for 3
minutes, the camera turns off automatically, but you can also
press the power switch to turn it off manually.
19
Camera
temperature rises.
When functions such as movie recording or sending images
using an Eye-Fi card are used for a long time, or when the camera
is used in a location with a high ambient temperature, the
camera temperature may rise. This is not a malfunction.
84
Problem Cause/Solution
A
Cannot set to
shooting mode.
Disconnect the HDMI cable or USB cable.
77, 80,
E20,
E22
No picture can be
taken.
• When the camera is in playback mode, press the c button,
b (e movie-record) button or shutter-release button.
• When menus are displayed, press the d button.
• Battery is exhausted.
• When flash lamp flashes, wait until flash has charged.
• Camera and smart device are connected using Wi-Fi
connection and the camera is operated by remote control.
28
6
18
50
93
Cannot take 3D
images
In some shooting conditions, such as when the subject moves or
the subject is dark or low in contrast, the second shot may not be
taken or the 3D image may not be saved.
–
Camera cannot
focus.
• Subject is too close to the camera. Try shooting with Macro
mode, x (Scene auto selector) or Close-up scene mode.
• The intended subject is one with which autofocus does not
perform well.
• Set AF assist in the setup menu to Auto.
• Subject is not in focus area when shutter-release button is
pressed halfway.
• Turn camera off and then on again.
34, 39, 54
68
97, E75
26, 62
19
Colored stripes
appear on the
monitor when
shooting.
Colored stripes may appear when shooting subjects with
repeating patterns (such as window blinds); this is not a
malfunction.
The colored stripes will not appear in captured images or
recorded movies. However, when using Continuous H: 120 fps,
HS 240/8× or HS 480/4×, the colored stripes may be seen in the
captured images and recorded movies.
–
Problem Cause/Solution
A