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183
Troubleshooting
Technical Notes and Index
Flash does not fire.
• The flash mode is set to c (off).
• Scene mode with which the flash does not
function is selected.
• On is selected for Blink proof in smart
portrait mode.
• Another function that restricts flash is
enabled.
34
59
77
78
Optical zoom cannot be used.
Optical zoom cannot be used while recording
movies.
126
Digital zoom cannot be used.
• Digital zoom is set to Off in the setup menu.
• Digital zoom is not available in the following
situations.
- Subject tracking is selected for the touch
shooting setting.
- When Scene auto selector, Portrait,
Night portrait, or Pet portrait scene
mode is selected.
- When shooting in smart portrait mode
- When Continuous is set to Multi-shot 16.
156
48
63, 64
74
54
Image mode not available.
Another function that restricts the Image mode
option is enabled.
78
No sound when shutter is
released.
• Off is selected for Sound settings>Shutter
sound in setup menu. No sound is heard with
some shooting modes and settings, even
when On is selected.
• The speaker is being blocked. Do not cover
the speaker.
157
5, 28
AF-assist illuminator does not
light up.
Off is selected for the AF assist option in the
setup menu. AF-assist illuminator may not light
up depending on the position of the focus area
or the current scene mode, even when Auto is
selected.
63-69,
156
Pictures appear smeared. Lens is dirty. Clean lens. 171
Colors are unnatural. White balance does not match light source. 55
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed too slow or ISO sensitivity is high
as the subject is dark. Noise can be reduced by:
• Using flash.
• Specifying a lower ISO sensitivity setting.
34
53
Problem Cause/Solution A