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Troubleshooting
Technical Notes and Index
Digital zoom cannot be used.
• Digital zoom is set to Off in the setup menu.
• Digital zoom is not available in the following
situations.
- When Portrait or Night portrait scene
mode is selected
- Touch shooting is set to Subject tracking
- When shooting in smart portrait mode
- When Multi-shot 16 is selected for the
Continuous setting
154
64, 65
55
72
58
Image mode not available.
Another function that restricts the Image mode
option is enabled.
76
No sound when the shutter is
released.
• Off is selected for Sound settings>Shutter
sound in the setup menu. No sound is heard
with some shooting modes and settings, even
when On is selected.
• The speaker is blocked. Do not cover the
speaker.
155
5
AF-assist illuminator does not
light.
Off is selected for the AF assist option in the
setup menu. AF-assist illuminator may not light
depending on the position of the focus area or
the current scene mode, even when Auto is
selected.
64-69,
154
Pictures appear smeared. Lens is dirty. Clean lens. 166
Colors are unnatural. White balance does not match light source. 59
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed too slow or ISO sensitivity is high
as the subject is dark. Noise can be reduced by:
• Using flash
• Specifying a lower ISO sensitivity setting
33
57
Pictures are too dark
(underexposed).
• The flash mode setting is set to
c
(off).
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Increase the ISO sensitivity.
• Subject is backlit. Select Backlighting scene
mode or set the flash mode setting to X (fill
flash).
33
26
33
47
57
33, 69
Pictures are too bright
(overexposed).
Adjust exposure compensation. 47
Problem Cause/Solution
A