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APPENDICES
COMMONLY ASKED QUESTIONS
If you have a question about the camera operation, you might find the answer
in this compilation of commonly asked questions.
Question Answer Action
Power
Why doesn’t the
power turn on?
Due to cold
temperatures, the
battery pack
temporarily lost its
power.
Place the camera in
your pocket to warm
it up before using it.
Why is the battery
pack consumed
so quickly even
after it was fully
recharged?
The ambient
temperature is
very low.
Keep the battery
pack in an
environment of 10 to
40 °C (50 to 104°F).
Why doesn’t
recharging end?
The battery pack
life has expired.
Replace with a new
battery pack. If this
is not effective,
consult your dealer.
Why does the
icon
appear?
The remaining
battery pack
power is low.
Replace the battery
pack with a fully
charged one.
While the camera
is connected to
the USB
connector, the
multi-indicator is
slowly flashing red
and the battery
pack cannot be
charged.
The battery pack
temperature is too
high or too low.
Immediately
before connecting
the camera to a
computer, you
recorded a video
clip, for example,
thereby raising
the camera’s
internal
temperature.
Disconnect the
camera from the
computer, allow the
battery pack or
camera to return to
room temperature,
and then reconnect
it to the computer.