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Troubleshooting
If you have trouble with your camera, try
the following solutions.
1
Check the items on pages 82 to 88.
If the
screen or the display window
shows “C:
ss
:
ss
”, the self-
diagnostics function is working.
Please see page 90.
2 Press the RESET button (pages 9, 11,
13) on the bottom of the camera, then
turn on the power again. (This will erase
the date/time settings, etc.)
3 Consult your Sony dealer or local
authorized Sony service facility.
Batteries and Power
RESET button
Symptom Cause Solution
The battery remaining
indicator is incorrect. Or
the sufficient battery
remaining indicator is
displayed but the power
soon runs out.
• You have used the camera for a long time in an
extremely hot or an extremely cold location.
• The batteries are dead (page 101).
• The batteries are discharged.
• A mismatch has occurred in the remaining
battery time information.
—
p Replace the batteries with a new one.
p Install a charged batteries (page 14).
p Fully charge the batteries (page 15).
The battery runs down too
quickly.
• You are recording/playing back images in an
extremely cold location.
• The batteries are not charged enough.
• The batteries are dead (page 101).
—
p Fully charge the batteries (page 14).
p Replace the batteries with a new one.
The power cannot be
turned on.
• The batteries are not installed correctly.
• The AC power adaptor is disconnected.
p Install the batteries correctly (page 17).
p Connect it securely to your camera (page 19).
The power turns off
suddenly.
• If you do not operate the camera for about 90
seconds while the power is on, the camera turns
off automatically to prevent wearing down the
battery (when [POWER SAVE] is [OFF], after
three minutes.) (page 20).
• The batteries are discharged.
p Turn on the power again (page 20).
p Replace it with a charged battery (page 14).
Troubleshooting