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Troubleshooting
Troubleshooting
Cannot copy images.
• Connect the camera and your computer correctly making a USB connection (page 90).
• Follow the designated copy procedure for your OS (pages 91 and 98).
• When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not
be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by
the camera (page 68).
After making a USB connection, “Picture Motion Browser” does not start
automatically.
• Make the USB connection after the computer is turned on (page 90).
Cannot play back images on your computer.
• If you are using “Picture Motion Browser”, refer to “Picture Motion Browser Guide”
(page 89).
• Consult the computer or software manufacturer.
You do not know how to use “Picture Motion Browser”.
• Refer to “Picture Motion Browser Guide” (page 89).
The image and sound are interrupted by noise when you view a movie on a
computer.
• You are playing back the movie directly from the internal memory or the “Memory Stick
Duo”. Copy the movie to the hard disk of your computer, then play back the movie from the
hard disk (page 90).
Cannot print an image.
• Refer to the operation manual of the printer.
Images once copied to a computer cannot be viewed on the camera.
• Copy them to a folder recognized by the camera, such as “101MSDCF” (page 92).
• Follow the correct procedures (page 96).
Cannot insert a “Memory Stick Duo”.
• Insert it in the correct direction.
You have formatted a “Memory Stick Duo” by mistake.
• All the data on the “Memory Stick Duo” is deleted by formatting. You cannot restore it.
“Memory Stick Duo”