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Network Diagram 1-7
Software Installation
Disk Storage Requirements 1
This table shows call record storage requirements based on the number of calls per
day over a period of months.
Table 1: Disk Storage
Example
Question: How much disk space do I need on my server to store 3 months of call
records?
Your call center averages 100,000 calls per day with an average of 2 segments per
call.
The above table shows that you would need at least 5.2 GB (5,200 MB) of disk
space allocated for call records on your server.
Daily storage requirement = 58.2 MB
Data Total = 58.2/day x 90 days = 5,238 MB (5.2 GB)
Disk storage for records = 5,238 MB = 5.2 GB.
Segments—All CentreVu Explorer information is collected on the database server
in the form of call data that is divided by call segments. A segment is defined by the
ECS/switch as a logical grouping of call information. Each call that enters the
# of Avg # of ACD Calls
Months Segments Per Day Daily Req’d Total Req’d
3 3 100,000 87.3 7,853.5
6 3 100,000 87.3 15,707.0
12 3 100,000 87.3 31,414.0
24 3 100,000 87.3 62,828.1
3 2 100,000 58.2 5,235.7
6 2 100,000 58.2 10,471.3
12 2 100,000 58.2 20,942.7
24 2 100,000 58.2 41,885.4
6 2 20,000 11.6 2,094.3
12 2 20,000 11.6 4,188.5
24 2 20,000 11.6 8,377.1
625,000 2.9523.6
12 2 5,000 2.9 1,047.1
24 2 5,000 2.9 2,094.3
In MegaBytes
final_manual.book : installation.fm Page 7 Monday, May 4, 1998 1:00 PM