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System Overview 1-1
1
CentreVu
E
xplorer
Software
Installation
1
System Overview 1
CentreVu
®
Explorer collects data in a Lucent Technologies call center environment.
Data is delivered to an external Microsoft
*
Windows NT
†
server via a local area
network (LAN) connection to the CentreVu Call Management System (CMS).
Files are transmitted over the local area network at a rate based on the CMS settings.
CentreVu Explorer reads these files, formats the data, and stores it in a local
database. This data is accessed via a query engine utilizing a web browser front end
as an access vehicle.
*Microsoft is a registered trademark of Microsoft Corp.
†Windows NT is a registered trademark of Microsoft Corp.
Note:
The CentreVu CMS must be connected to a DEFINITY
®
Enterprise
Communications Server (ECS)/switch. As such, CentreVu Explorer
operates only in a Lucent Technologies environment.
final_manual.book : installation.fm Page 1 Monday, May 4, 1998 1:00 PM