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Introduction 3-7
Troubleshooting
Log-in Error Messages 1
This table lists the DB-Library error messages
Service Affecting Automated Procedures 1
This section documents the automated procedures within CentreVu Explorer that
cause service interruptions. The interruptions range from moments to over an hour
in duration. The time of day is listed where applicable.
Data Import 1
The Data Import Service runs continuously and is responsible for putting External
Call History data from the Call Manager System (CMS) into the CentreVu Explorer
SQL Server database. The Data Import Service can be configured to check for the
existence of new data from the CMS at any interval from one minute to several
days.
Each time the Data Import Service finds a file to import, it immediately inserts those
records into the database. This procedure has the potential to lock out query requests
for the duration of the import procedure, although the likelihood is quite small. The
import procedure typically lasts less than one minute for call centers with large
volumes of automatic call distribution (ACD) data.
Error Message Corrective Action
The CentreVu Explorer Service which loads
the call history data is not processing at this
time. Please contact your Windows NT system
administrator for help
The database is more than 95% full. Refer to
the Data Discard section of this document.
final_manual.book : trouble.fm Page 7 Monday, May 4, 1998 1:00 PM