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1-8 Network Diagram
Software Installation
ECS/switch call vector processing has a minimum of one (1) segment. Over the life
of the call, information is added to a segment based on the corresponding events
occurring during the call’s life, starting from the time it entered vector processing
and until vector processing releases all call record information for the call.
For more complete information regarding the format of ECHI data, please refer to
the following External Call History Interface documents:
CentreVu Call Management System Release 3 Version 4 External Call
History Interface (585-215-804)
CentreVu Call Management System Release 3 Version 5 External Call
History Interface (585-215-824).
CentreVu Call Management System Release 3 Version 6 External Call
History Interface (585-215-854).
Optional Recommendations 1
We recommend the following components to enhance overall system performance
and integrity:
UPS—Uninterruptable power supply.
Digital tape backup—A tape backup is desirable as an archiving
mechanism to minimize the requirement for on-line storage and
protect valuable call center historical information.
Near-line storage—In addition to a resident tape backup, near-line
storage may be provided for direct access to archived historical
information.
Disk array controller—In the event the CentreVu Explorer server
employs multiple hard drives, a smart array controller may be installed
to allow disk mirroring, disk striping, and other storage enhancements.
Caution
An unprotected power hit may result in loss of some or all
data.
final_manual.book : installation.fm Page 8 Monday, May 4, 1998 1:00 PM