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5-4
Troubleshooting
Before contacting your store or Canon's Customer Service Center, check the items specified
below. If a log message is displayed, check the details of the message and corresponding
countermeasure in the log message list.
The camera does not start
z If you are using a PoE HUB, check if the LAN cable is connected correctly.
z If you are using an AC adapter (optional), check if the AC adapter is connected correctly.
z Reconnect the power. See "Connect the Camera to the Network and Turn on the Power"
(Start Guide).
VB Initial Setting Tool does not operate
z Check if the LAN cable is connected correctly.
z See "Connect the Camera to the Network and Turn on the Power" (Start Guide), and try
reconnecting the camera power. The camera no longer responds to VB Initial Setting Tool
after 20 minutes from the power on.
z Check if the camera and the PC in which VB Initial Setting Tool is operating are
connected to the LAN in the same segment.
z The VB Initial Setting Tool may not function when the [Windows Firewall] function is
enabled. In this case, see "Notes on Use When the [Windows Firewall] Function is
Enabled" (Start Guide).
z Check if you are using an older version of VB Initial Setting Tool.
The top page of the camera is not displayed
z Check if the LAN cable is connected correctly.
z Check if the network to which the camera is connected is set up correctly. In particular,
check if the IP address, subnet mask and default gateway address are set within the
ranges supported by the applicable network.
z If you have changed the IP address, the new address will not become effective until the
camera is rebooted.
z Check if the correct URI (IP address of the camera) has been entered in the web browser
( P. xi, P. 3-6, P. 4-2).