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Trouble?
Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a
Canon Service Center if the problem persists.
Power Source
Recording/Playback
Problem Solution
• Camcorder will not turn on.
• The camcorder switches off
by itself.
• The disc compartment cover
will not open.
• LCD/viewfinder switches on
and off.
Battery pack is exhausted. Replace or charge the battery
pack.
21
Attach the battery pack correctly.
Battery pack will not charge. Charge the battery pack in temperatures between 0 °C and
40 °C (32 °F and 104 °F).
–
Battery packs become hot with use and may not charge. The
charging will restart once the battery pack temperature is
below 40 °C (104 °F).
–
The battery pack is damaged. Use a different battery pack. –
Problem Solution
Buttons will not work. Turn on the camcorder. –
Load a disc. 31
Abnormal characters appear
on the screen. The camcorder
does not operate properly.
Disconnect the power source and reconnect it after a short
time. If the problem still persists, disconnect the power source
and press the RESET button with a pointed item. Pressing the
RESET button resets all settings.
–
“ ” flashes on the screen. Load a disc. 31
“ ” flashes on the screen. Battery pack is exhausted. Replace or charge the battery
pack.
21
The wireless controller will not
work.
Set [WL.REMOTE] to [ON]. 83
The battery of the wireless controller is exhausted. Replace
the battery.
25
Video noise appears on
screen.
When using the camcorder in a room where a plasma TV is
located, keep a distance between the camcorder and the
plasma TV.
–
Video noise appears on the
TV screen.
When using the camcorder in a room where a TV is located,
keep a distance between the compact power adapter and the
power or antenna cables of the TV.
–
Even without a disc loaded,
when closing the disc
compartment cover a motor
sound can be heard.
The camcorder is checking if a disc is loaded or not. This is not
a malfunction.
–
The disc cannot be ejected. Turn off the camcorder, disconnect the compact power
adapter and remove the battery pack. Restore the power
supply and try again.
–
The camcorder has exceeded its operational temperature.
Disconnect the compact power adapter and remove the
battery pack and let the camcorder cool down before resuming
use.