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Troubleshooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Intelligent
Face
Detection
Face detection
not available.
Intelligent Face Detection is not available in
the current shooting mode.
Choose a di erent shooting mode. 23
No face is de-
tected.
The subject’s face is obscured by sunglass-
es, a hat, long hair, or other objects.
Remove the obstructions.
28The subject’s face occupies only a small
area of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is tilted or horizontal. Ask the subject to hold their head straight.
The camera is tilted. Hold the camera straight. 19
The subject’s face is poorly lit. Shoot in bright light. —
Wrong subject
selected.
The selected subject is closer to the center
of the frame than the main subject.
Recompose the picture or turn face detection
o and frame the picture using focus lock.
28, 36
Flash
The ash does
not re.
The ash is not available in the current
shooting mode.
Choose a di erent shooting mode. 23
The battery is exhausted.
Charge the battery or insert a fully-charged
spare battery.
8, 9
The camera is in continuous mode. Select OFF for
R CONTINUOUS.74
The camera is in silent mode. Turn silent mode o .21
The ash is o (P). Choose a di erent ash mode. 30
Some ash
modes are not
available.
The desired ash mode is not available in
the current shooting mode.
Choose a di erent shooting mode. 23
The camera is in silent mode. Turn silent mode o .21
The ash does
not fully light the
subject.
The subject is not in range of the ash. Position the subject in range of the ash. 108
The ash window is obstructed. Hold the camera correctly. 19