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North America: Call 1-800-HPINVENT (1-800-474-6836). U.S. phone support is
available in both English and Spanish languages 24 hours a day, 7 days a week (days
and hours of support may change without notice). This service is free during the
warranty period. A fee may apply outside the warranty period.
Western Europe: Customers in Austria, Belgium, Denmark, Finland, France,
Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland,
and the United Kingdom should go to www.hp.com/support to access phone support
numbers in their country/region.
Other countries/regions: See the list of support telephone numbers inside the front
cover of this guide.
Placing a call
Call HP Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
● Printer model number (located on the front of the printer).
● Printer serial number (located on the bottom of the printer).
● Computer operating system.
● Version of printer software:
– Windows PC: To see the printer software version, right-click the HP Digital
Imaging Monitor icon in the Windows taskbar and select About.
– Macintosh: To see the printer software version, use the Print dialog box.
● Messages displayed on the printer screen or on the computer monitor.
● Answers to the following questions:
– Has the situation you are calling about happened before? Can you recreate
the situation?
– Did you install any new hardware or software on your computer around the
time that the situation occurred?
Return to HP repair service (North America only)
HP will arrange to have your product picked up and delivered to an HP Central Repair
Center. We pay for the round-trip shipping and handling. This service is free for the
duration of the hardware warranty period. This service is available in North America
only.
Note Before returning the printer for service, be sure to back up and remove
your data from the printer hard drive, and remove any memory cards. HP is not
responsible for damage to or loss of any photos, data, or removable storage
media.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the
services and warranty area for information about the extended service plans.
Chapter 8
64 HP Photosmart 470 series