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Chapter 7: Troubleshooting and support 97
Computer cannot
find the
connected
camera
The camera is
turned off.
Turn on the camera.
The camera is
not working
correctly.
Try connecting the
camera directly to an
HP Photosmart printer or
an HP printer with a front
panel USB port, and
print an image. This will
verify that the image,
memory card, USB
connection, and the USB
cable are functioning
correctly, or not.
The camera is
set to the Digital
Camera setting
in the USB
Configuration
sub-menu of the
Setup menu, but
the computer
cannot
recognize the
camera as a
digital camera.
Change the USB
Configuration setting to
Disk Drive in the Setup
menu. (See USB
configuration on
page 73.) This allows the
camera to appear as
another disk drive on the
computer so that you can
easily copy the image files
from the camera to the
hard drive of your
computer.
Message Possible cause Solution