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Troubleshooting and Support
Printer is out of
ink.
The printer
cartridge is
empty.
Replace the ink cartridge.
Printer ink cover is
open.
The printer ink
cover is open
Close the ink cover.
Paper error. The paper tray
may be empty or
there may be a
paper jam.
• Examine the paper
tray. If it is empty, refill
it.
• Examine the paper
path for a paper jam. If
you find one, clear it.
Paper is not
loaded correctly in
the printer.
The paper is not
aligned correctly
in the paper tray.
Realign the paper in the
tray.
Printer has a
paper jam.
There is a paper
jam.
Turn off the printer.
Completely clear the paper
jam, then turn the printer
back on.
Printer is out of
paper.
The printer is out
of paper.
Load paper into the
printer, and then press the
OK or Continue button on
the printer.
Printer error. There is a
problem with the
printer.
Turn the printer off, then on
again. Press the
button on the camera.
Complete the print request
again.
Message Possible Cause Solution