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Troubleshooting and Support
The camera
responds very
sluggishly
when trying to
review
images.
A slow optional
memory card
(like an MMC
card) that is
installed or too
many images
on the card can
affect
processing
times.
See Storage on page 129 and
Memory Capacity on
page 131 for tips about
memory cards.
The camera
may be
processing an
image.
Wait until the Power/Memory
light turns solid green,
indicating that the camera has
finished processing.
I cannot
transfer
images from
the camera to
my computer.
The HP Image
Zone software is
not installed on
the computer.
Either install the HP Image
Zone software (see page 17),
or see Using Your Camera
without Installing the HP Image
Zone Software on page 77.
The computer is
unable to
understand the
Picture Transfer
Protocol (PTP)
standard.
Set your camera to act as a
Disk Drive (see page 81).
Problem Possible Cause Solution