Filter
Top Products
22 Customer Support: http://www.pandigital.net/kodaksupport
Q: What would cause the status indicator to blink rapidly and not scan?
A: Check the following:
Is the memory card inserted properly into the memory card slot? Re-insert the card and try again.
Is the memory card locked (set to write-protect)? Unlock the card.
Is the memory card full? The indicator blinks when the free space on the memory card is below 1MB. Use another card if
necessary.
Make sure the memory cards are in FAT or FAT32 file formats only, not NTFS or any other file format. Reformat the
memory card if necessary to use it with the scanner.
Did you insert the next original before the scanning process of the previous one was completed? Power the scanner off
and back on and try again. Make sure that you scan the next original only after the scanning process of the previous one
has completed.
Does the length of the original exceed the maximum acceptable size? Refer to "Suitable and Unsuitable Original Types"
on page 6 for more information.
Q: Should the scanner feel warm to the touch?
A: It is normal for the scanner to emit a small amount of heat (around 30-45
o
C) after prolonged use. However, if there are
strange odors coming from the scanner or the scanner feels hot to the touch, disconnect the scanner immediately from the
power supply or the PC. (Refer to safety precaution – use only included power adapter; page 3.)
Q: What would cause the scanner to shut down in the middle of a scan?
A: Check the following:
If powered by battery, please remove and replace batteries, and then re-start the scanner.
If powered by the power supply, please disconnect the power supply, re-connect, and then re-start the scanner.
If the original is stuck in the feed slot, press the Power button and the scanner ejects the original.
Q: Why do I get only 10-20 scans when powering by battery?
A: We recommend using
rechargeable
batteries for optimal number of scans. Rechargeable battery life in 600dpi averages
100+ scans per charge. Actual battery life may vary based on usage. We do not recommend and do not support alkaline
batteries.
For any other questions not answered here, please contact Customer Support at 1-800-715-5354.
Upgrading Software and Firmware
We occasionally update firmware (the software that runs on the scanner). Download the latest versions:
www.pandigital.net/kodaksupport.
Limited Warranty
The limited warranty set forth below is given by Pandigital with respect to Pandigital brand electronics products purchased and
used in the United States of America. Pandigital warrants this product against defects in material or workmanship as follows:
LABOR: For a period of one (1) year from the date of purchase, if this product is found to be defective, Pandigital will repair or
replace the product, at its option, at no charge. After this one (1) year, labor charges will be charged on a case by case basis.
PARTS: For a period of one (1) year from the date of purchase, if this product is found to be defective, Pandigital will supply at no
cost, new or rebuilt replacement parts, at its option, at no charge. After this one (1) year period, parts will be charged for on a case
by case basis. Modifications not approved by the party responsible for compliance could void user’s authority to operate the
equipment.
This warranty does not cover: (1) customer instruction, installation or setup; (2) cosmetic damage or damage due to accident,
misuse, abuse or negligence; (3) commercial use of the product; (4) modification of any part of the product; (5) damage due to
improper operation, improper maintenance, or connection to an improper power supply; (6) loss of data, regardless of value or
format, that may result through proper and/or improper use of the product; (7) damage due to an attempted repair of the product
by anyone other than a facility authorized by Pandigital to service the product; (8) consumables (such as fuses and batteries). This
warranty is valid only in the United States.
The product must be accompanied by a copy of the original retail purchase receipt. If no proof of purchase is attached, the
warranty will not be honored and repair costs will be charged. This warranty is only valid with written documentation detailing the
complaint attached to the outside or inside of the carton. This warranty is invalid if the factory applied serial number has been
altered and or removed from the product. This warranty does not provide protection for the loss of data, regardless of format.
Pandigital reserves the right to modify and design this product without prior notice, written or otherwise.
To obtain warranty service, you must deliver the product freight prepaid in either its original packaging or packaging affording an
equal degree of protection, plus proof of purchase.
Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Pandigital, its parent company,
affiliates or subsidiaries, shall not be liable for any incidental or consequential damages for breach of any expressed or implied
warranty on this product. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a
particular purpose on this product is limited in duration to the duration of this warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitation on how long an
implied warranty lasts, so the above limitations or exclusions may not apply. This warranty gives you specific legal rights, and you
may have other rights, which vary from state to state.