Filter
Top Products
© National Instruments Corporation B-1 NI 17xx Smart Camera User Manual
B
Troubleshooting
This appendix provides instructions for troubleshooting the NI Smart
Camera.
Configuration Problems
The NI Smart Camera Does Not Appear in MAX or Vision Builder AI
Possible causes and solutions:
• The smart camera may not be powered. Verify that there is power to
the smart camera and that both the smart camera and the development
computer are properly connected to the network. The POWER LED
should be lit green and the ACTIVITY/LINK LED should flash green
when refreshing the list of devices in MAX or Vision Builder AI.
• The smart camera may have been configured on another network
subnet and then moved to the current network subnet. Reconfigure
the smart camera on the current network. Refer to the Subnet
Considerations section of Chapter 7, Ethernet Ports, for more
information.
• Another device on the network is using the IP address assigned to the
smart camera. This can happen when you assign the same static IP to
two devices, you assign a static IP that is in the range of the IP address
available for DHCP use on your network, or the DHCP server assigns
the same IP address to another device. Either remove or reconfigure
the other device, or reconfigure the smart camera to use a different
IP address by moving the IP RESET DIP switch to the ON position
and reapplying power or restarting the smart camera. Refer to the
IP RESET Switch section of Chapter 6, LEDs and DIP Switches,
for more information.
• You are experiencing firewall issues. If you are having difficulty
detecting the system and setting up the NI Smart Camera on your
network, you must configure the firewall to open the TCP/UDP ports
used by the smart camera and the host machine. Refer to the Firewall
Considerations section of Chapter 7, Ethernet Ports, for more
information about TCP/UDP ports.