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Before calling for service
Power supply
There’s no power. Make sure the battery and AC adapter are connected properly.
Check the connections again.
• P20
Power shuts off for no
apparent reason.
To prevent the battery from running down needlessly, the camera-
recorder automatically turns off when the camera-recorder has
been left in the recording pause mode for more than 5 minutes.
Check the settings in the OTHER FUNCTIONS screen, POWER
SAVE.
• P99
Power goes off as soon as
it is turned on.
The battery may have run out.
If the remaining battery charge display is blinking or
appears, the battery has run out.
Either recharge the battery or replace the discharged battery with a
fully charged one.
• P19
Battery
The battery runs down
quickly.
Make sure the battery is fully charged.
Keep charging until the AC adapter’s CHARGE lamp goes out.
Are you using the battery in a cold place?
The battery is affected by the ambient temperature. Its operating
time is reduced in low-temperatures.
The battery may have reached the end of its service life. The
battery will become unchargeable. The battery has a certain
service life which varies depending on how the battery is used. If
the battery operates only for a short period even when it is charged
adequately, it has reached the end of its service life.
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P19
The battery cannot be
charged.
The battery cannot be charged if the DC cord is connected.
Disconnect it.
• P18
The remaining battery
capacity is not displayed
correctly.
The remaining battery capacity display is merely a guideline. To
ensure that remaining battery capacity is displayed correctly, use
the battery completely from a fully-charged state, and charge
the battery again. (Remaining battery capacity may still not be
displayed correctly if the battery has been used for long periods in
high or low temperatures, or if the battery has been recharged a
large number of times.)
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Shooting
Cannot start shooting. Make sure the POWER switch is ON.• P22
Cannot focus automatically. Make sure the camera is in manual focus mode. You can focus
automatically when the auto focus mode is selected.
You may be shooting a scene where it is difficult to bring the subject
into focus in the auto focus mode.
If this is the case, focus in the manual focus mode.
It may be hard to bring the subject into focus when
both close and distant objects are to be shot
shooting through a dirty window
shooting in a dark place
there are sparkling or shiny objects around the subject
the subject is moving fast
shooting a scene with minimal contrast
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P36