Filter
Top Products
EN-87
APPENDIX
Troubleshooting Guide
Symptom Possible causes Solutions / Corrective Actions
Power does not
turn on
Camera suddenly
powers down.
Image is not captured
when the shutter
button is pressed.
Continuous shooting
is not possible.
Cannot use the flash
to capture images.
Cannot transfer files
over a USB connection.
* Load new or fully charged battery.
* Load the battery in the correct
direction.
* Close the battery cover correctly.
* Properly connect the AC power
adapter.
* Turn the power back on.
* Charge the battery.
* Select the CAMERA mode in main
menu screen.
* Transfer the desired files to your
computer and then delete
unnecessary files, or use a different
memory card.
* Select a different flash mode.
* Select [SINGLE] in the capture
mode of CAMERA menu.
* Insert a new SD memory card.
* Check all connections.
* Install the USB driver on your
computer.
* Turn on the camera.
* The battery has run out.
* The battery is not oriented correctly.
* The battery cover is not closed properly.
* The AC power adapter (optional)
is disconnected.
* [SLEEP] in BASIC menu of SETUP
mode activated.
* The battery has run out.
* The camera is in PLAY mode.
* Memory is full.
* NO FLASH is selected in flash mode.
* The camera is in Continuous/AEB/
Movie mode.
* The capacity of the built-in memory or
SD memory card is full.
* USB cable is not connected securely.
* USB driver is not installed.
* Camera is turned off.