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Customer Assistance and Service
You can reach Thomson at
the following number:
800-283-6503
(Toll free inside U.S.A.)
Our toll-free camcorder
number operates from 8 a.m.
to 5 p.m. CST
Monday – Friday
for U.S. customers only
Thomson provides a toll-free telephone
number to help with any problems
encountered with the camcorder. Many
problems can be diagnosed over the
phone, but, if necessary, repair or
replacement will be arranged. Have the
camcorder’s model/serial number and
date of purchase ready when you call for
faster service. If your unit is out of
warranty, we will quote the cost of a
repair or replacement unit to you.
Returning equipment to Thomson for repair or exchange
If we are unable to resolve your problem
over the phone, we will gladly service
your unit or exchange it for a new or
refurbished camcorder. Refer to the
limited warranty on the reverse side to
learn about your specific rights and
responsibilities.
Always consult Thomson and get a
Service Request number before returning
anything! Obtain a Service Request (SR)
number from the telephone representative
before returning your equipment to avoid
delays, accounting errors, or even loss of
your unit.
The Thomson representative who
authorized the return of your equipment
will give you an SR number over the
phone. They will also provide you with
instructions on where and how to return
your camcorder. Write the number in
large, clear characters on the outside of
the box. To avoid confusion and
misunderstandings, shipments without an
SR number clearly visible on the outside
of the box will be returned to you at your
expense.
Include a brief note describing the
problem and any conversations about the
problem you have had with Thomson
personnel.
Include your name, address and model/
serial number of the camcorder. These
numbers are located on the bottom of the
camcorder.
If the camcorder is within the warranty
period, please provide a copy of the bill of
sale to verify purchase date. Use the
original box and packing material to
protect the equipment from damage in
shipment.
For your protection, insure all shipments
for full replacement value and use a
reliable shipper. Thomson assumes no
responsibility for warranty shipments
from the customer to the factory if not
shipped in the manner prescribed
by Thomson.
Important information to customers who ship defective
equipment to Thomson Consumer Electronics
Customer Assistance and Service
Customer Assistance and Service