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Warranty
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Limited Warranty
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
The warranty period for rental units begins
with the first rental or 45 days from date of
shipment to the rental firm, whichever
comes first.
What we will do:
During the initial 90 days
• Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. There will be no
cost to you.
After the 90 days and within one year
• Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. Parts will be
provided at no charge, but you will be
responsible for the cost of labor required
for the repair.
How you get service:
• Call 1-800-283-6503 and have your unit’s
date of purchase and model/serial number
ready. The model/serial number
information is on the bottom of your
camcorder.
• A representative will troubleshoot your
problem over the phone. If the
representative determines that you should
receive a replacement unit, you will be
provided with a Service Request (SR)
number and the location of a nearby
exchange point if one exists. No returns
will be accepted without the SR number.
To receive a replacement Camcorder before
you return yours:
Option I
1. Provide your Discover, MasterCard, or
Visa account number and expiration date
to our phone representative. This is for
security purposes. If we receive your unit,
excluding all accessories, within 14 days
from the date you were provided the SR
number, only items not covered by
warranty will be charged to your account.
IF YOUR UNIT IS NOT RECEIVED
WITHIN 14 DAYS, THE SUGGESTED
RETAIL VALUE OF THE
CAMCORDER WILL BE CHARGED
TO YOUR CREDIT CARD. This
amount, less $10.00 handling, will be
credited if the unit is subsequently
received.
2. We will send you a replacement unit.
3. Ship the unit back to us, excluding all
accessories, using the replacement unit’s
carton. Shipping instructions will be
included in the carton along with your SR
number which will allow you to easily
ship the unit back to us. Make sure you
insure your shipment in case of damage
or loss. Include with the shipment:
• Evidence of purchase date, such as a
bill of sale to verify your unit’s
warranty eligibility.
• A brief note describing your
camcorder’s problem.
• Your name, address and phone number.
Return transportation, storage, handling, and
insurance costs are your sole responsibility.
We accept no liability in case of damage or loss.
Option II
1. We will send a replacement unit to the
exchange point.
2. The exchange location will notify you of
its arrival.
3. Take your unit, excluding all accessories,
and your evidence of purchase date, such
as a bill of sale, to the exchange location
and you will be provided the new or
refurbished unit.
4. If the repairs were covered by your
warranty, you will not be billed.