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Consumer Assistance and Service – Pro845 Camcorder
You can reach Thomson at the
following number:
1-800-283-6503
(Toll free inside U.S.A.)
Our toll-free camcorder number operates
from 8:00 a.m. to 5:00 p.m. CST
Monday – Friday.
Thomson provides a toll-free telephone number to
help you with any problems you may encounter
with your camcorder. Many can be diagnosed over
the phone, and if necessary, a replacement unit can
be shipped to you. Please have your camcorder
model/serial number and date of purchase ready
when you call. If your unit is out of warranty, we
will quote the cost of an exchange unit to you.
Returning Equipment to Thomson for repair or exchange
Important Information to customers who ship defective equipment to Thomson
Consumer Electronics
If we are unable to resolve your problem over the
phone we will gladly service your unit or exchange
it for a new or refurbished camcorder. Refer to the
limited warranty included in this booklet to learn
about your specific rights and responsibilities.
Always consult Thomson and get a Return
Authorization number before returning anything.
Obtain a Return Authorization (RA) number from the
telephone representative before returning your
equipment to avoid delays, accounting errors, or even
loss of your unit.
The Thomson representative who authorized the
return of your equipment will give you an RA
number over the phone. They will also provide you
with instructions on where and how to return your
camcorder. Write the number in large, clear
characters on the outside of the box. To avoid
confusion and misunderstandings, shipments
without an RA number clearly visible on the
outside of the box will be returned to you at your
expense.
Include a brief note describing the problem and any
conversations about the problem you have had with
Thomson personnel. Include your name, address
and model/serial number of your camcorder. These
numbers are located on the bottom of your unit. If
your camcorder is within the warranty period,
please provide a copy of the bill of sale to verify
purchase date. Use the original box and packing
material to protect the equipment from damage in
shipment. For your protection, insure all ship-
ments for full replacement value and use a
reliable shipper. Thomson assumes no
responsibility for warranty shipments from the
customer to the factory if not shipped in the manner
prescribed by Thomson.