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• If you are not located near an exchange point:
1. Provide your Discover, MasterCard or Visa
account number and expiration date to your
phone representative. This is for security
purposes. If we receive your unit including all
accessories within 14 days from the date you
were provided a Return Authorization number,
only items not covered by warranty will be
charged to your account. IF YOUR UNIT
INCLUDING ALL ACCESSORIES IS NOT
RECEIVED WITHIN 14 DAYS, THE
SUGGESTED RETAIL VALUE OF THE
CAMCORDER AND/OR ACCESSORIES
WILL BE CHARGED TO YOUR CREDIT
CARD. This amount will be credited if the unit
is subsequently received.
2. We will send you a replacement unit next day
delivery.
3. You will receive an invoice packed with the
replacement product, but will not be charged for
the unit portion of the invoice amount if we
receive your unit including all accessories
within 14 days from the date your were
provided the RA number. Any labor and parts
charges not covered by our warranty will be
included and charged against your account.
4. Ship the unit back to us along with all
accessories included with your camcorder using
the replacement unit’s carton. Shipping
instructions will be included on the carton along
with your RA number which will allow you to
easily ship the unit back to us. Make sure you
insure your shipment in case of damage or loss.
Include with the shipment:
• A copy of your dated bill of sale to verify your
unit’s warranty eligibility.
• A brief note describing your camcorder
problem.
• Your name, address and phone number.
Return transportation storage, and handling
costs, including insurance, are your sole
responsibility. We accept no liability in case of
damage or loss.
Limited Warranty – Pro845 Camcorder
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
What we will do:
During the initial 90 days
• Exchange your camcorder with a new, or at our
option, refurbished unit at no cost to you.
After the 90 days and within one year
• Exchange your camcorder with a new, or at our
option, refurbished unit and bill you a flat
exchange charge which covers the labor cost for
the repair.
How you get service:
• Call 1-800-283-6503 and have your unit’s date of
purchase and model/serial number ready. The
model/serial information number is on the bottom
of your camcorder.
• A representative will troubleshoot your problem
over the phone. If the representative determines
that you should receive a replacement unit, you
will be provided with a Return Authorization (RA)
number and the location of a nearby exchange
point if one exists. No returns will be accepted
without the RA number.
To receive a replacement camcorder before you
return yours:
• If you are located near an exchange point:
1. We will send a replacement unit to the exchange
point next day delivery.
2. The exchange location will notify you of its
arrival.
3. Take your unit, including all accessories, and
your bill of sale which validates date of
purchase to the exchange location and you will
be provided the new or refurbished unit.
4. If the repairs were covered by your warranty,
you will not be billed.