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Troubleshooting
Connecting with a computer
Symptom Check Cause/Solutions
The images on the
memory card or a
USB memory
inserted in the
printer are not
displayed on the
PC.
—
c The printer does not provide a function for
viewing the memory card or a USB
memory images from the printer.
You lost the
supplied CD-ROM
and want to obtain
a new one.
—
c Please download the printer driver from
the Customer support home page
(.page 67). Or contact your Sony
dealer.
The printer driver
cannot be
installed.
• Are you sure that you have
followed the installation
procedures correctly?
c Follow the procedures in the operating
instructions to install the driver
(.page 38). If an error occurs, restart
your computer and perform the
installation procedures again.
• Is another application
program running?
c Exit all applications and then install the
driver again.
• Did you specify the CD-
ROM as the installation CD-
ROM correctly?
c Double-click My Computer and then the
CD-ROM icon in the open window.
Follow the procedures in the operating
instructions to install the driver.
—
c The USB driver may not be installed
properly. Follow the operating
instructions to install the USB driver
again.
• Is there an anti-virus
program or other program
running on the system?
c If there is an anti-virus program or other
program running on the system, exit it and
then start installing the driver.
• Did you log on using an
Administrator user account?
c To install the driver, you must log onto
Windows using an Administrator user
account.
Continued