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AXIS Camera Station - Troubleshooting
Troubleshooting
Symptoms, possible causes and remedial actions
Area zoom
Area zoom does not work. Area zoom is not supported by AXIS 209MFD and AXIS 212 PTZ. Use the digital or
mechanical PTZ controls instead.
Audio
There is no audio from one or more
cameras in Live View
Follow these steps to troubleshoot audio.
- Make sure the camera has audio capabilities
- Check that audio is activated in Live view settings:
1.Go to Configuration > Live View Settings from the main menu
2.
Click on the desired camera and then Edit to open Live View Settings
3.Click Change
4.Check the Audio box
Note: Audio is not possible in M-JPEG. Choose another format if you desire audio.
- Make sure the user has access rights to audio.
Note: To follow these steps you must have administrator rights to AXIS Camera Station
1.Go to Configuration > User Permissions from the main menu
2.
Click on the User or Group and Edit
3.Click the Advanced button. Make sure that Audio is checked in the desired camera
- Check that your computer has an audio card
and that it hasn't been disabled.
There is no audio in views larger than 6
split
Audio is not available in views with more than 6 split views using the default Live View
Settings. Views larger than 6 splits use the M-JPEG video format, which does not sup-
port audio. To change the default settings
1.Go to Configuration > Live View Settings from the main menu.
2.
Click on the desired camera and then Edit to open Live View Settings.
3.Click Advanced.
4.Change the settings under Overrides. Enable audio by changing the media profiles
or uncheck the appropriate boxes to disable the overrides.
Note: Audio is not possible in M-JPEG; choose MPEG-4 or H.264.
There is no audio in playback If audio was not enabled there will not be audio in the playback. Go through the steps
above, but select Recording Settings instead of Live View Settings, to make sure audio
has been enabled.
Missing AAC decoder A proper decoder must be installed for the AAC audio format. In licensed mode, click on
the link to launch the decoder installation. In AXIS Camera Station One or Demo mode,
download the decoder from the camera’s Live View page.
Domain user search fails
If the Domain user search fails, make sure that the user that logged on to the service
has access to the Active Directory. Users can be changed under Windows Control Panel
> Administration tools > Services.
Graphics card
The Graphics card driver is more than
3/12 months old
For AXIS Camera Station to run properly, it's important that the graphics card in your
computer has been updated with the latest driver.
To find out what graphics card is installed in
your computer, a diagnostic program
called dxdiag can be used.
In Windows XP
1.Select Start
2.
Choose Run
3.Enter dxdiag in the Run dialog and click OK
4.If a prompt appears for the Diagnostic Tool, click Yes
5.Select the Display tab. The name of the Graphics card appears under Device