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AXIS Camera Station - Troubleshooting
Recording storage
Network disk is listed as "Unavailable" The computer that AXIS Camera Station Server is installed on, should be part of the
same domain as the shared folder that is entered as a Network disk.
Lost data
Data lost due to hardware failure or
other problems
The AXIS Camera Station database contains information about recordings and other
meta data that is needed for the system to work properly. This database is backed up
every evening.
Recordings are not stored in the database and should
be backed up separately from the
locations designated in Set up recording storage, on page
26.
If for some reason the database is lost due to hardware fail
ure or other problems, the
database can be restored either with the latest backup or you can use a prior backup.
To restore the database follow these instructions:
1.Open AXIS Camera Station Service Control and click Stop.
2.Navigate to the folder where the backup files are stored. The path to this folder is
found under Database backup in AXIS Camera Station Service Control.
The backup folder contains timestamped backup files named
acs_<user>_<date_time>.fdb and license_<user>_<date_time>.fdb
3.Copy the acs_<user>_<date_time>.fdb and license_<user>_<date_time>.fdb files
with the desired date to
— Windows XP: C:\Documents and Settings\All Users\Application Data\Axis
Communication\AXIS Camera Station Server\
— Windows Vista: C:\ProgramData\AXIS Communication\AXIS Camera Station
Server\
4.Delete the files ACS.FDB and LICENSE.FDB.
5.Rename acs_<user>_<date_time>.fdb to ACS.FDB and
license_<user>_<date_time>.fdb to LICENSE.FDB.
6.Click Start in AXIS Camera Station Service Control.
Move AXIS Camera Station installation
How do I move my AXIS Camera Sta-
tion installation to another server?
To move your current installation to another server please follow these steps:
Install AXIS Camera Station (sa
me version) on the new server
1.Open AXIS Camera Station at the new location and do a new license registration.
Make sure to register licenses for all camera channels being used.
2.Stop AXIS Camera Station Service, see AXIS Camera Station Service Control, on page
40.
3.Move the file named ACS.FDB to the new location.
- In Windows XP the file is located at C:\Documents and Settings\All
Users\Application Data\Axis Communications\AXIS Camera Station Server
- In Windows Vista the file is located at C:\ProgramData\AXIS Communication\AXIS
Camera Station Server.
4.Move your recordings from the recording paths e.g C:\Recordings\ to the new
location.
Note: The recording paths must be exactly the same on the new server.
Firewall exclusions
My Windows temporary directory
grows
AXIS Camera Station does not create any temporary files, on the other hand a firewall
will. Make sure that the following AXIS Camera Station programs are excluded in your
Firewall:
• server.exe
•
acsservice.exe
• acsadmin.exe
•acsadminconsole.exe
• setupactions.exe