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GETTING HELP
Troubleshooting Section in this User’s Guide
Please refer to the Troubleshooting section (page 61) first, as it contains some of the most common problems
that users encounter. The section lists a number of possible quick-and-easy solutions, which might solve the
problem, allowing you to continue enjoying your new Concord 3-Megapixel 3x Optical Zoom Digital Camera
.Website Customer Support/FAQ
For problems that are not listed in the Troubleshooting section, please visit our customer support website at
www.concord-camera.com to view the Frequently Asked Questions (FAQ) by clicking the appropriate camera
model picture in the “Camera Support” Section. Most of the latest support issues are posted and answered in
the FAQ section. If the problem you are encountering is not listed either in the troubleshooting section of this
User’s Guide or the FAQ section on our website, you can also E-mail us by clicking the E-mail address link to
the customer support center in the ”Camera Support” Section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation that are not listed either in
the troubleshooting section of this User’s Guide or the FAQ section on our website, feel free to speak to or email
a customer service representative. Before emailing or calling us, please have the following information ready:
Camera Information: Computer Information:
Name of camera model Operating System
Camera Serial Number Processor Speed (MHz)
Computer Maker and Model
Amount of memory
Exact Error message received
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada
ArcSoft, Inc.
46601 Fremont Blvd.
Fremont, CA 94538
Tel: (510) 440-9901
Fax: (510) 440-1270
E-mail: support@arcsoft.com
China
ArcSoft Beijing Co., Ltd.
No. 6 South Capital Gym Road
Beijing New Century Hotel Office
Building, #1060
Beijing 100044, China
Tel: 8610-6849-1368
Fax: 8610-6849-1367
E-Mail:tech@arcsoft.com.cn
Japan
ArcSoft Japan
9F, 1-21-9, Higashi-Gotanda,
Shinagawa-ku,
Tokyo 141-0022, Japan
Tel: +81-3-5795-1392
Fax: +81-3-5795-1397
E-Mail: support@arcsoft.jp
Europe
Unit 14, Shannon Industrial Estate
Shannon, Co. Clare, Ireland
Tel: +353 (0) 61-702087
Fax: +353 (0) 61-702001
E-Mail: europe@arcsoft.com
Latin America (local call only)
Tel (Brazil): 00817-200-0709
Tel (Chile): 800-202-797
E-Mail:
latinsupport@arcsoftsupport.com
Taiwan
ArcSoft Inc. Taiwan Branch
Tel: +886 (0) 2-2506-9355
Fax: +886 (0) 2-2506-8922
E-Mail: support@arcsoft.com.tw
GETTING HELP