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Error message: One or more cartridges have failed. Please remove all
cartridges. Reinsert them one at a time, closing the main door each time, to see
which cartridges have failed.
A print cartridge is old or damaged. Follow these steps to test both print cartridges to
see if one or both of the print cartridges failed:
1. Remove both of the print cartridges.
2. Reinsert one of the print cartridges in its appropriate print cartridge cradle.
3. Close the main door. If the printer screen states that the inserted print cartridge
has failed, replace it.
4. Remove the print cartridge, then repeat steps 2–3 with the untested print cartridge.
Error message: Color cartridge not compatible. Use appropriate HP cartridge. —
OR— Photo cartridge not compatible. Use appropriate HP cartridge. —OR—
Right cartridge not compatible. Use appropriate HP cartridge.
You have inserted a print cartridge that does not work with the printer. Replace the
print cartridge with one that is compatible with the printer. For more information, see
Inserting print cartridges.
Error message: Color Cartridge is not installed correctly. please remove and
reinsert it. —OR— Photo Cartridge is not installed correctly. please remove and
HP Photosmart 8100 series User's Guide 57