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Error message: Multiple number of copies selected. Scan cancelled. Please
print a new proof sheet and select one choice for number of copies. Press OK.
You filled in more than one circle for the number of copies at the bottom of the proof
sheet. Print a new proof sheet and try again. For more information, see Deciding
which photos to print.
Error message: Multiple layouts selected. Scan cancelled. Please print a new
proof sheet and select one choice for layout. Press OK.
You filled in more than one layout circle at the bottom of the proof sheet. Follow these
steps:
1. Print a new proof sheet.
2. Completely fill in the circle to select one of the seven layouts.
3. Try scanning the proof sheet again. For more information, see Deciding which
photos to print.
Error message: No images selected. Please select the images to be printed and
rescan proof sheet. Press OK.
You have not filled in the circles on the proof sheet beneath the photos you want to
print, or you may not have filled in the circles completely. Follow these steps:
● Follow the steps on the proof sheet to select the photos you want to print and try
again. For more information, see Deciding which photos to print.
● For best results, be sure to fill in the circles completely.
Error message: Number of copies not selected. Please select a number of
copies and rescan proof sheet. Press OK.
You have not filled in the circles on the proof sheet to indicate the number of copies of
the photo(s) you want to print. You can print one, two, or three copies of the photo(s)
at a time. Completely fill in the circle below one of the icons in the lower left corner of
the proof sheet. The printer will print the number of all the photos you selected.
Error message: Layout not selected. Please select a layout and rescan proof
sheet. Press OK.
You have not filled in a layout circle at the bottom of the proof sheet beneath the
layout you want to use for the photos. Completely fill in the circle below one of the
seven layout icons at the bottom of the proof sheet. The printer will print the photos
using that layout.
Error message: Card contents do not match proof sheet. Scan cancelled. Please
print a new proof sheet. Press OK.
The card inserted is not the same card as the one you used to print the proof sheet.
Remove the card and reinsert the card you used to print the proof sheet.
Computer printing errors
Before contacting Customer Care, read this section for troubleshooting tips or go to
the online support services at www.hp.com/support.
Chapter 7
62 HP Photosmart 8100 series