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Error message: Print cartridge cradle is stuck. Clear jam then press OK.
Follow these steps to clear any obstruction in the path of the print cartridge cradle:
1. Lift the top cover to access the print cartridges.
2. Clear any obstruction in the cradle path.
3. Close the top cover.
4. Press the OK button to continue.
The current page will eject and the print job will continue on the next available
sheet of paper.
Error message: Top cover is open.
Close the top cover of the printer.
Memory card errors
Before contacting Customer Care, read this section for troubleshooting tips or go to
the online support services at www.hp.com/support.
Error message: Photo is missing. —OR— Some photos are missing.
The printer cannot read the file on the memory card or the file was accidentally
deleted, or one or more files specified for the job are missing from the memory card.
Try saving the photos to the computer using the digital camera rather than the
memory card. If a photo is missing, you may have accidentally deleted the photo from
the card.
Error message: Card access error. Job was cancelled. See computer for details.
Press OK. —OR— File directory structure is corrupted. —OR— Card may be
damaged. Job was cancelled. See computer for details. Press OK.
The printer cannot read the data on the memory card and cannot complete any
current print or save jobs. The data may be corrupted or there may be a physical
problem with the memory card. Try the following:
● Press Save to save the files to the computer and access them from there.
● If this does not work, use a new memory card or reformat the memory card using
the digital camera. Any photos on the memory card will be lost.
● If this does not work, the photo files may be damaged or unreadable. Before you
contact Customer Care, try another memory card to determine if it is the printer or
the memory card that is failing.
Error message: Can not print photos.
More than 10 photos specified for a print job may be corrupt, missing, or are an
unsupported file type. For information about supported file types, see Printer
specifications. Try the following:
● Try saving the photos to the computer using the digital camera rather than the
memory card.
● Press Save to save the files to the computer and print from the computer.
● Print a photo index page and reselect photos. For more information, see Deciding
which photos to print.
HP Photosmart 8100 series User's Guide 59