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8. Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9. Remove the ink cartridge from the slot.
10. Gently bend the tab away from the ink cartridge.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
11. Reinstall the ink cartridge.
It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Close the print carriage latch
Solution: Lift the latch handle and carefully lower it to make sure that the latch
securing the printhead is securely closed. Leaving the latch handle raised can result
Errors 99
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